# I received a password or access email I didn't request

Category: Security

URL: https://stellantis.empregare.com/en-us/ajuda/1553-i-received-a-password-or-access-email-i-didn-t-request

Updated: 2026-11-05

## "Password Recovery" Email

Someone may have entered your email or CPF in **Forgot my password**, sometimes by mistake. Without the link in the email, no one can change your password. If it wasn't you, ignore it: the link expires in 2 days.

## Access Recovery Security Emails

The emails **[Security] Access recovery started on your account** and **[Security] Your account has been recovered** notify you that someone answered the registration questions to change the account's email and phone number. If it wasn't you:

1. Try to log into your account and change the password in [Settings](https://stellantis.empregare.com/pt-br/candidato/configuracoes) > **Password** > **Change password**.
2. Tap **Log out of other devices**.
3. If you can't log in, open a support ticket under **Data Privacy**, providing your CPF and date of birth.

## Account Deletion Email

If you received **We have received the request to delete your account** and you didn't request it, log in now, tap **Activate account** (this cancels the deletion), and change your password.